Before research starts
Contact support to request cancellation before research begins. The operator reviews the request and processes any refund through the payment provider.
LAMOSTRA.ART
Refunds & cancellations.
Shortfalls
We deliver valid results available and flag missing records for review. The operator will assess additional research or a proportionate refund; no automatic refund is implied.
Failed or delayed research
If research fails or exceeds the 72-hour target, contact support. We review recovery, revised delivery or refund as appropriate. Never assume a completed list solely because time has passed.
Consumer rights
Your statutory cancellation rights remain unaffected. Contact [email protected] to request cancellation or a refund.